Baird Built - Frequently Asked Questions

1. Are your fire pits smokeless?

Simply put, yes. Every fire will product some degree of smoke, especially when getting started and building temperature. Smokeless means that the amount of smoke produced is significantly less than the standard fire pit.
Once your fire is up to temperature you will have no issues with smoke.
We recommend always using dry wood. If you are using wet wood, even a smokeless fire pit won't be able to work. Water + Fire do not mix.

2. How do I assemble my fire pit? *refer to our main menu for instructional videos*

3. How do I start my fire? *refer to our main menu for instructional videos*

Step 1. Lay dry logs 2x2 parallel and across the top of each other and add kindling/small wood chunks in the center. Light your fire
Step 2. Once your fire is lit, make a tee-pee shape with more dry wood to allow the fire to reach the order burn holes.
Step 3. Enjoy your fire and add more logs as necessary. Don't worry about log orientation at this point. Your fire should have plenty of heat.

4. How do I cook on my fire pit? *refer to our main menu for instructional videos*

We supply grilling accessories for the outdoor adventurist looking to make cooking fun.

Grilling grate: Establish a fire with plenty of heat but allow your fire to die down before grilling so the flames don't burn your food. Remember: when you use a standard grill flames are no good. Even when the flames go away, there will be plenty of heat and your fire will be so hot that smoke will not be an issue. Remember to always use dry wood as well to avoid smokiness.
Sear Plate: Refer to our instructional video in the main menu on how to season and use your sear plate properly without damaging it.

5. When will I receive my order?

Shipping times vary based on geographical location but take no more than 3 business days maximum. Orders processed at Baird Built will take 5-7 business days to arrive after ordered. Delivery details will be provided in your confirmation email.

6. What is your Return Policy?

We offer a 30 day MBG for any damaged or defective product or a free product identical to your first purchase, S&H paid. If you have problems with a defective product, email support@bairdbuilt.com for further help. If your product is damaged we will send you a return label and you will be required to send the product back in exchange for a new one.

7. What do I do if I never received my order?

In your email inbox will be a purchase notification at the time of checkout from sales@bairdbuilt.com. Refer to this email and find the order number. Please email us at support@bairdbuilt.com with that order number along with your name and address for further assistance.

8. What size fire pits does Baird Built offer?

We offer sizes ranging from 24”- 30”
To find specific sizes for each fire pit, click on the product you are wanting for more details

9. What colors does Baird Built offer?

We offer stainless steel and matte black
To find more about a specific color, click on the product you are wanting for more details

10. What payment platforms does Baird Built use?

Baird Built uses Stripe, Google Pay, and PayPal; all secure payment platforms to ensure your information is protected.

11. Is Baird Built secure?

Baird Built uses Shopify, one of the most secure Ecommerce platforms in the world. Shopify is certified according to the Level 1 PCI DSS standard, meaning our store is equipped with proper encryption tools, payment transfer protection, virus prevention measures, and constant security monitoring.
If a third party requests your personal information, we will refuse to share it unless you give us permission or unless we are required to by law. If we are legally required to share your information, we will let you know, unless we are legally forbidden.

12. Does Baird Built offer discounts and promotions?

Yes, our discounts and promotions can be found through our exclusive email subscription

13. Can I make changes to an order I already placed?

Yes, as long as it hasn't been put in to production yet. If you need to change an order, please email support@bairdbuilt.com and provide the order number you received in an email from sales@bairdbuilt.com along with your name, address, and any changes you are requesting.

14. Does Baird Built offer free shipping?

15. How is shipping calculated?

Shipping is calculated based on the zip code your product(s) is being shipped to as well as shipping weight. Shipping weight will vary from order to order.

FAQs