Baird Built - Frequently Asked Questions

1. When will I receive my order?

Please allow 1 week for your products to be processed. Shipping will take 1-3 days after if leaves our facility.

2. What is your Return Policy?

We offer a 30 day MBG for any damaged or defective standard product or a free sign identical to your first purchase, S&H paid. If you have problems with a defective sign, email support@bairdbuilt.com for further help along with a picture of the damaged sign.
Refunds for customized signs will not be given unless the sign is damaged or defective during shipping. If you have problems with a defective sign, email support@bairdbuilt.com for further help along with a picture of the damaged sign.

3. What do I do if I never received my order?

In your email inbox will be a purchase notification at the time of checkout from sales@bairdbuilt.com. Refer to this email and find the order number. Please email us at support@bairdbuilt.com with that order number along with your name and address for further assistance.

4. What Sizes does Baird Built offer?

We offer sizes ranging from 12”- 36”
To find specific sizes for each sign, click on the product you are wanting for more details

5. What Colors does Baird Built offer?

To find more about a specific color, click on the product you are wanting for more details

6. Can my sign be displayed inside and outside?

Yes, all of our products can be displayed inside and outside all year regardless in any environment

7. What payment platforms does Baird Built use?

Baird Built uses Stripe, Google Pay, and PayPal; all secure payment platforms to ensure your information is protected.

8. Is Baird Built secure?

Baird Built uses Shopify, one of the most secure Ecommerce platforms in the world. Shopify is certified according to the Level 1 PCI DSS standard, meaning our store is equipped with proper encryption tools, payment transfer protection, virus prevention measures, and constant security monitoring.
If a third party requests your personal information, we will refuse to share it unless you give us permission or unless we are required to by law. If we are legally required to share your information, we will let you know, unless we are legally forbidden.

9. Does Baird Built offer discounts and promotions?

Yes, our discounts and promotions can be found through our exclusive email subscription.

10. How do I make sure I’m ordering the right size sign?

We recommend taking a tape measure or ruler and measuring out the space you want the sign to be displayed in.

11. Can I make changes to an order I already placed?

Yes, as long as it hasn't been put in to production yet. If you need to change an order, please email support@bairdbuilt.com and provide the order number you received in an email from sales@bairdbuilt.com along with your name, address, and any changes you are requesting.

12. Does Baird Built offer custom signs?

We offer custom items on our site that are ready to order. Anything that is not offered may be submitted to our team, although we require a minimum of ten (10) items to be considered for approval.

13. How do I design my custom sign?

When you select a customizable product, there will be a text box to enter your text in. What you type is what will be shown on your sign. At checkout you will be able to review your selection before purchasing to ensure that you have everything just the way you want it.

14. Does Baird Built offer free shipping?

15. How is shipping calculated?

Shipping is calculated based on the zip code your product(s) is being shipped to as well as shipping weight. Shipping weight will vary from order to order.

FAQs