105% Money-Back Guarantee

At Fortus Flame, we stand behind the quality of our products and want our customers to be completely satisfied with their purchase. To demonstrate our commitment, we offer a 105% Money-Back Guarantee under the following terms and conditions:

To be eligible for the 105% Money-Back Guarantee, the product must be in its original packaging, unused, and free from any damage. The guarantee is applicable for returns made within 30 days from the date of delivery.

Customers returning eligible products within the specified time frame will receive a 100% refund of the product's cost plus applicable tax. Additionally, to express our gratitude for choosing Fortus Flame, customers will receive an extra 5% on top of the product cost and tax, totaling a 105% refund no questions asked!

Fortus Flame is pleased to cover the cost of return shipping for eligible returns. Customers will receive detailed instructions on how to process the return, including a prepaid shipping label.

The 105% Money-Back Guarantee does not include the cost of shipping at the time of purchase; it only pertains to the cost of the product and associated tax. Special promotions, discounts, or offers may have separate terms and are excluded from the 105% Money-Back Guarantee. Customers in such cases will receive 105% of the amount paid for the discounted product plus tax.

To initiate a return, customers must contact our customer service team at support@fortusflame.com within the 30-day window from the date of delivery. Products must be securely packaged for return to ensure they reach us in their original condition. Prior to initiating the return process, customers are requested to submit a photograph as evidence to confirm that the item is undamaged and in its original condition, ensuring the product's quality before proceeding with shipment.

Once the returned product is received and inspected, refunds will be processed promptly. Refunds will be issued to the original payment method used during the purchase.

Damaged, used, or incomplete products will not be eligible for the 105% Money-Back Guarantee. Any deviations from the stated return conditions may result in a refund adjustment.

Customers are responsible for contacting support@fortusflame.com for return instructions and for ensuring that the returned product reaches us in the specified condition.

Fortus Flame reserves the right to update or modify the terms of the 105% Money-Back Guarantee policy as necessary.